A Voice AI front desk answers every call first, day and night, 365 days a year.It handles the whole conversation, from rates and directions to booking requests.Staff step in only when a guest needs a person.Here's how it could work for your properties, and for BookingCenter.
Today, whether a guest gets an answer depends on who's free to pick up the phone. With a Voice AI front desk, every call gets the same warm, accurate answer at 3 am as at 3 pm, and staff spend their time only on the calls that truly need them.
The property's phone line, website voice and chat, SMS and WhatsApp all reach the same front desk.
On the first ring, every time, in English or Spanish. It handles the whole conversation from the property's own information and resolves most calls end to end.
Complaints, emergencies, payments, special cases, or simply when the guest asks. Passed on with a summary, so nobody repeats themselves. After hours, the on-call phone gets a text and the guest gets a callback.
Every call to an example property, by hour of the day.
“The goal isn't to catch the calls staff miss. It's a front desk that is always there, so the team can focus on the guests in front of them.”The idea behind this proposal
No sign-up and nothing to install. One shows what your customers' guests would experience. The other is a front desk we built for BookingCenter itself.
A fictional 12-room inn with its own assistant, Maya. This is what a property's guests would experience on its website and phone line.
Answers property owners and customers about BookingCenter, from your published information, day and night. It can also walk your team through this proposal: plans, pricing, the revenue share and the pilot. Part of the partnership: a fully trained sales assistant on your own front desk.
GuestHi, we'd like a room for two nights next weekend. It's our anniversary.
MayaCongratulations! For a special weekend, the Fireplace Suite has a king bed, a gas fireplace and its own sitting room, from $259 a night. Shall I take your dates and details for a booking request?
GuestYes please, Friday and Saturday. And is there any way to have flowers in the room?
MayaI've noted Friday and Saturday for two. Flowers are a special request, so I'll pass that to the team with your booking, and they'll confirm both by text today.
Passed to the front desk: booking request + special request, with the full summaryMaya handles the whole call. Staff get one clear note instead of a ringing phone in the middle of check-in.
Text, message or call and the assistant keeps one conversation across channels. In this preview the phone line is live; SMS and WhatsApp replies appear in these phones while carrier registration completes.
Text a question, like "does it work with Airbnb?"
Say hi. Replies come with tap buttons.
Type what the caller says. On a real call Aivo hears it.
Guests still pick up the phone to ask, to book and to change their plans. A Voice AI front desk takes every one of those calls, in a natural, friendly voice, then carries the same conversation over text, WhatsApp and the property's website. The team stays in charge, and stops being tied to the phone.
The first ring, every call, 24 hours a day, 365 days a year. No hold music, no voicemail, no "please call back during office hours".
Rates, rooms, availability questions, directions, parking, pets, policies and local tips, in one natural call. Guests interrupt and change their minds; it keeps up.
Takes dates, guests and contact details and passes a complete booking request to the team. The guest books with the property, not through a booking site.
Staff look after the guests in front of them instead of the ringing phone. Owner-run properties get their evenings and early mornings back.
Consistent and accurate, from the property's own information, in English and Spanish. It never guesses and says so when it doesn't know.
Complaints, emergencies and special cases reach a person with a summary of the call. Every conversation is logged, so owners see what guests are asking.
Works on its own, set up from each property's own information: rooms, rates, policies and local tips. Nothing for BookingCenter's engineers to build.
A deeper MyPMS connection, so it can check live availability and rates. Something we'd explore with your team, at your pace.
Pick an example property, then change any value to match a real one.
Calls nobody can pick up today: , from the front desk hours set in “A day at the front desk” above.
Estimate for illustration, from the values entered; call volumes for the examples come from the minutes model below. Front desk time is shown as time and its cost, not as cash saved. Not a quote or a guarantee.
Because the Voice AI takes every call, a property's plan is sized on all of its calls, not just the overflow. Calls follow guests. Minutes a month = stays × calls per stay × minutes per call, checked against hotel call benchmarks. Pick a property and see its calls, its minutes month by month, and the plan that costs it least over a year.
Season shape follows hotel call volumes: highest in July, lowest in February (Revinate 2026). Bars above the line are extra minutes at $0.15.
Choose a row to estimate that type. Dot: typical minutes per room. Line: low to high assumptions. Ring: the property you set above.
Every plan is the full front desk: it answers every call first, day and night, all year, and brings in a person only when the guest asks or the situation needs it. A property pays for the minutes it uses, never for night shifts or overtime. These are our suggested prices; slide to see how each one splits between BookingCenter and us.
$79/ month
500 phone minutes · 500 messages
$179/ month
1,500 phone minutes · 1,500 messages
$349/ month
4,000 phone minutes · 4,000 messages
Larger hotels and motels: $4.50 per room a month with 60 phone minutes per room. Larger resorts: $6.50 per room with 90 minutes per room. Sizes shown fit each plan in the busiest month; the estimator above finds the best plan for any property. Every plan includes the 24/7 assistant, natural voice, English and Spanish, booking requests, handoff to staff, unlimited website voice and chat, and standard setup. Extra phone minutes are $0.15 each, and time on calls transferred to staff comes from the same minutes. Annual billing gets two months free.
No monthly plan. A property buys minutes upfront and uses them over 12 months. The same 24/7 assistant, phone number and website voice and chat, for as long as credit remains.
$99
500 minutes · $0.20 a minute
$249
1,500 minutes · $0.17 a minute
$699
5,000 minutes · $0.14 a minute
Packs last 12 months from purchase. Each SMS or WhatsApp message uses 0.2 minutes. Top up any time, or switch on automatic top-up. Prepaid packs are shared with BookingCenter the same way as monthly plans.
Here are three shapes it could take. In each, BookingCenter doesn't need to build anything: we set up each property, run the Voice AI and support it. You know your customers best, so we'd love to shape this with you.
BookingCenter introduces us to its properties. We sell, set up, bill and support. BookingCenter earns a share of every subscription it refers.
BookingCenter adds the front desk to its packages or sells it as an add-on on its own invoice. We deliver and support it behind the scenes.
A fully BookingCenter-branded front desk. BookingCenter owns the product name, the price and the customer relationship. We run it.
Reaching your existing customers should take almost no effort from your team. We prepare everything, ready to send under your name or ours.
Like the Aivo demo above: answering prospects and customers about BookingCenter by phone, chat, SMS and WhatsApp, 24/7, and handing warm leads to your team.
A short series introducing the front desk to your customers.
A PDF your team can send or attach.
A short video of a guest call, start to finish.
Sessions where owners hear it and ask questions.
Ready-to-paste copy for your channels.
A simple page where owners request their front desk.
So your team can answer questions with confidence.
How to explain it, price it and handle objections.
When the Voice AI is the front desk, it becomes part of how a property runs every day: a subscription properties keep. One possible shape: a monthly subscription or prepaid pack per property, shared between us. Start from a scenario, then play with the numbers. The real terms are something we'd work out together.
Every value here is an example. Prices are the suggested plans above.
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Illustration only, monthly plans, once that many properties are live. It doesn't include prepaid packs, the time to sign properties up or any cancellations. Not a forecast or an offer of terms.
No engineering time, no new product to maintain.
We set up each property from the information it already has.
A front desk a property relies on every day is one more reason to stay with BookingCenter.
Monthly income from customers BookingCenter already serves.
Your customers' reputations, and yours, come first. This is how the assistant behaves on every call and message.
It answers from the property's own information, and says so when it doesn't know.
It introduces itself as an AI assistant and never pretends to be a person.
It never takes card details. Payments stay with the property's secure systems.
Complaints, emergencies and anything unclear go to a person right away.
Guests can reply STOP at any time and won't be texted again.
Each property's and BookingCenter's information belongs to them. We'd agree this in writing.
BookingCenter has spent decades alongside independent properties. These are the questions we'd most like to explore with you.
Which of your properties would be happiest to hand the phones to a Voice AI front desk on day one?
The questions your customers' front desks answer again and again.
On its own, inside your plans, or under the BookingCenter name?
What would a property owner need to see, hear or pay to say yes?
StartupCrafters is a deep-tech lab and venture studio headquartered in Irvine, California, with an engineering centre in Hyderabad, India. We design, build and launch AI products together with our engineering partner, RB DesignTech, which has been building technology since 1995, from hardware to software to AI.
startupcrafters.com · rbdesigntech.com
Ideas, questions or concerns, all welcome. This is an open conversation.
mailsatya@startupcrafters.com